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Only at SkinSeoul
Authenticity Guarantee We want you to feel reassured when purchasing your skincare products on SkinSeoul, so we offer an authentic product guarantee for all orders. We ship all orders direct from our warehouse in Korea and we guarantee that we will refund your order in full if you believe your product is inauthentic. If you are concerned about the authenticity of your product, please send us an email and our team will be able to assist.
Our SkinSight AI System We created SkinSight, a cutting-edge AI ranking system designed to bring you the very best in skincare, straight from South Korea.
Powered by millions of authentic consumer insights, SkinSight provides rankings based purely on the voices and opinions of Korean beauty enthusiasts—free from editor bias, panels, or sponsorships.
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Price Guarantee We are happy to price match an authorized retailer within 15 days of the purchase date under the following conditions:
If you would like to make a price matching request, please send an email to our team and we’ll be able to assist.
Delivery in 8 - 11 business days
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Explore the best in Korean skincare with our extensive range of 500+ top-brand products. From hydrating toners to powerful serums, our unbeatable prices and latest collections cater to all your skincare needs. Elevate your routine with SkinSeoul and discover the transformative power of K-beauty today!
7 Temasek Boulevard Suntec Tower One Singapore (038987)
We are happy to price match an authorized retailer within 15 days of the purchase date under the following conditions:
Clearance and final sale prices will be matched solely at the discretion of our support team. If you would like to make a price matching request, please send an email to our team and we’ll be able to assist.
My order has arrived Faulty. What should I do?
Please contact our customer service team to report the issue. To assist us in effectively addressing the problem, please provide photos of the consignment note or shipping label, and videos showing the fault with the item. We request that you arrange for its return within the next 5 days. You have the selection of requesting an exchange 1 to 1 of the same product, or a full refund of the returned faulty item.
For Exchange request: Once we receive the returned item, we will begin the exchange process, there will be a refund of the return shipping cost, which will be credited back to your original payment method, once we have shipped out the replacement product, you will receive an email stating that your order has been packed and dispatched, this will include the tracking number and a URL for you to track the delivery status, your replacement product will typically reach you within 5-8 days.
For Full Refund request: Once we receive the returned item, we will begin the refund process, including the return shipping cost, which will be credited back to your original payment method.
We truly appreciate your understanding and are committed to ensuring your satisfaction with our products and services. If you have any further questions or need assistance with the return process, please do not hesitate to contact us.
My order has arrived Damaged. What should I do?
Please contact our customer service team to report the issue. To assist us in effectively addressing the problem, please provide photos of the consignment note or shipping label, and videos showing the damage on the item. We request that you arrange for its return within the next 5 days. You have the selection of requesting an exchange 1 to 1 of the same product, or a full refund of the returned faulty item.
For Exchange request: Once we receive the returned item, we will begin the exchange process, there will be a refund of the return shipping cost, which will be credited back to your original payment method, once we have shipped out the replacement product, you will receive an email stating that your order has been packed and dispatched, this will include the tracking number and a URL for you to track the delivery status, your replacement product will typically reach you within 5-8 days.
For Full Refund request: Once we receive the returned
We want you to feel reassured when purchasing your skincare products on SkinSeoul, so we offer an authentic product guarantee for all orders. We ship all orders direct from our warehouse in Korea and we guarantee that we will refund your order in full if you believe your product is inauthentic. If you are concerned about the authenticity of your product, please send us an email and our team will be able to assist.
