Reviews and Review Credits Policy

Writing a review

Who can write a review

Anyone can write a review, with or without an account. To earn credit for your review, you need to be logged in to your SkinSeoul account (see Earning review credits below).

Where to write one

• My Account › Orders (recommended): once your order is delivered, each item shows an Add review button. Items you've already reviewed show Edit.
• Product page: tap Write a review in the reviews section.
• Review request email: after your order is delivered, we'll email you a link to review your items.

What you'll need to fill in

Review guidelines

Please write honestly about your own experience with the product. To keep reviews helpful and trustworthy, reviews can't include:

• Profanity, hate speech, or abusive or derogatory language
• Medical claims (for example "cured my acne")
• Personal information such as phone numbers, email or home addresses, or order numbers
• Links, promo codes or advertising for other brands or sites
• Content that isn't about the product, such as shipping or packaging comments (please contact our Customer Service team for those)
• Content about a different product, or copied or duplicate reviews
• Photos or videos you didn't take yourself, or that aren't of the product

If your review contains something our automatic check doesn't allow, you'll see a message asking you to edit it before you can submit. Once it passes, your review goes live right away. Our team also checks reviews after they're posted, and we may remove any review that doesn't follow these guidelines.

Editing and deleting

• You can edit your review (rating, headline, text, skin info and photos) at any time from My Account › Orders or the product page.
• Reviews can't be deleted from My Account. If you need help with a review you've posted, just contact our Customer Service team.
• Editing doesn't change the credit you've already earned.

Badges on reviews

• Verified Purchaser: the reviewer has received at least one order of this product.
• Repeat Purchaser: the reviewer has received this product in two or more orders.

Earning review credits

Who earns credit

You earn credit for a review when all of these are true:

1. You're logged in to your SkinSeoul account when you submit the review.
2. You bought the product on that account. Orders placed as a guest don't count, even with the same email.
3. Your order has been delivered. Reviews written before delivery don't earn credit, and they won't earn it later, so please write a new review once your order arrives.
4. You haven't already earned credit for that product in that order.

How much you earn

• You'll see the exact amount in your currency on the review form.
• Adding more than one photo or video doesn't increase the credit; one is enough.
• The credit type is set when you submit, so add your photo or video before you post.

How often you can earn

• One review per product, per order, and you earn credit once for it.
• Bought the same product again in a new order? You can review it again and earn credit again.
• Several sizes of the same product in one order count as one product.
• There's no limit on how many products you can review for credit.

When you get it

Credit is added to your account as soon as you submit your review. You can see your balance, and any credit about to expire, on the left side of My Account.

How to use your credit

• Use your credit at checkout on your next order (it can't be applied in the cart):
  1. In the Order summary section of the checkout page, tick Use SkinSociety Credit.
  2. Choose how much of your available credit you want to use on this order.
  3. The discount comes off the final price you pay.
• Your credit can cover up to 100% of your order total.
• Credit can be used together with sale prices, including Black Friday deals.
• Credit isn't cash: it can't be withdrawn, transferred to another account or exchanged for money.

When it expires

Review credit expires at 00:00 PT on the 1st day of the month, two months after you earned it. For example, credit earned in November expires on January 1 at 00:00 PT, and credit earned in December expires on February 1 at 00:00 PT.

Refunds and removed reviews

• Items that have been fully refunded can't earn review credit.
• If a review is removed for not following our guidelines, we may remove the credit earned from it.

Common questions

I wrote a review but didn't get credit. Why?
The most common reasons: you weren't logged in, the order was placed as a guest, the order hadn't been delivered yet, or you'd already earned credit for that product in that order. If none of these apply, please contact our Customer Service team.

Can I add a photo later to get the higher credit?
No. The credit is set when you submit, so add your photo or video before you post.

My order arrived. Can I still get credit for a review I wrote before delivery?
Not for that review, but you can write a new review now that your order has arrived and earn credit for it.

Do I have to leave a positive review to earn credit?
No. Every star rating earns the same credit. We want your honest opinion.

Where can I see my credit?
On the left side of My Account, along with any amount about to expire.